Vacatureomschrijving
We are looking for Chinese-speaking top people with logistics knowledge for a new department to be set up. If you are familiar with Chinese culture, this is your challenge!
This beautiful international sheep shipping organization in Rotterdam Center is looking for people to build and grow with!
Wat wij jou bieden!
• Salary between the €2800 en the € 4000 a month;
• A working week of 37.5 hours;
• Prospect of a permanent contract;
• Working in the center of Rotterdam;
• Good employment conditions;
• A great team that you will build with!
Wat er zo leuk is aan deze baan...
As Logistic Customer Service Operator you are responsible for all Logistic Customer Service (operational role). Your focus will be on the complete supply chain process from A to Z. Providing excellent Customer Service and help solving any difficulties.
Sales:
• Have regularly meetings with (protentional) customers;
• Find Sales leads;
• Assist in contract negotiations between Principal and customer;
• Creating and sending out offerings;
• Create contracts.
Operational
• Operational, and administrative handling of all shipments which are related to all import discharged containers;
• Receiving and processing of customer instructions, original b/l’s and collecting charges for releasing purposes;
• Checking rates and contracts and processing disputes;
• Responsible to for processing manifested costs and provide invoices and release of cargo;
• Apply for a Change of Destination and Handle Switch bl’s;
• Handle disputes. If need collect relevant data / costs for manager to decide.
Customer Service
• Providing cargo information towards customers about inbound stream and provide other services when applicable. (trucking / Custom formalities / handling special cargo);
• Daily contact with Coscon load ports, European agents, container terminals and Customers;
• Asking for B/L instructions to customers;
• Making sure all draft bl’s are send on time to the customers, within 8 hrs after receiving the SI from customer.
Wat breng je mee:
• HBO degree of comparable with experience;
• Minimum 3 to 5 years of experience in a similar position. Experienced ins MS Office (Word/Excel);
• Experienced with CRM systems;
• Integrity (being able to work with confidential information);
• Fluent in both Chinese and English, Dutch is a pre (spoken);
• Very good social and communicational skills;
• Customer and service-oriented attitude;
• Accurate Service- and commercial minded. Being able to work independently;
• Representative personality with a friendly, positive nature.
